Hosted PBX
A Hosted PBX Solution for Your Business
Your business phone system in the cloud
‘Hosted PBX’ is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol).
Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments.
A Hosted PBX Solution for Your Business
Hosted PBX
This is how it works
There are no phone lines - your number will never be busy again.
Number porting supported. Keep your existing phone number wherever you go.
Order new numbers from anywhere in the US or overseas.
Configure inbound call flow yourself. Point number to a user, menu, call queue or any other subject.
Our pricing structure is based on the number of people using a hosted phone system. The User License allows you to create a ‘user object’ in the call flow. The User object can then be linked to one or more SIP Devices and to the selected call plan.
This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same object in the call flow and the same call plan, making it easy for other people to reach you.
As a user of the system you can have multiple devices linked to your user object. These could be a Desk IP Phone, Smartphone, PC, or a few Desk IP Phones located in different places, such as one in the office and one at home.
Each device requires a Device License in our system and allows the flexibility of having one User object with one call plan linked to all devices.
We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.
PBX Feature Highlights
Call queue wallboard
- Our queue wallboard allows you to monitor the status of your call queues in real time.
- You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
- Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
- As with all of our features, there is nothing extra to pay for this new feature!
Phone auto provisioning
- No more manual configuration hassle.
- Supporting all Yealink IP handsets.
- Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically.
Global phone book
- Centralized management of phone book directories.
- Create global and/or personal phone books, centrally hosted and accessible on various devices.
- Manage phone book entries via web portal and combine it with your local device phone book.
Call recording storage
Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks.
CRM integrations
Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.
Webphone
App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system: Windows, macOS and Linux. Queue management, CRM integrations, quick caller ID change and more.
Web callback
With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.
REST APIs
REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc.. This will allow third party applications to query our cloud PBX and Billing systems for various types of information.
Webhooks
Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more cutting-edge features.
Real-time call monitoring
Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer experience support.
Call queue wallboard
A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.
Queue call-back
Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialed when a User becomes available. Saving waiting time for your callers.